eServices, Inc. has introduced the BlackBox, a network appliance that monitors IP-based and Crestron Cresnet® devices. The BlackBox provides integrators with the ability to monitor, evaluate and trigger any LAN or Cresnet system device from an easy-to-use web interface. The BlackBox also offers integrators a reliable source of potential recurring revenue streams with their clients, yet eliminates dependency on outside service providers.
The BlackBox, developed by the team at eServices and long-time programming firm, Digital Automation, remotely tracks the live status of any IP-based or Crestron Cresnet device. Once the appliance is installed, it automatically identifies all system devices and begins tracking the system. Should the system or a specific device go offline, the BlackBox automatically triggers a notification to the integrator’s email address notifying him of the issue. From an off-site location, users can access the BlackBox through a secure user interface to quickly determine the source of any potential or actual interruptions in the system, saving valuable time on service calls and system maintenance, and improving the customer support process.
“Having the ability to know that a system has failed before our clients do is an amazing tool,” said Robin Bogle, president of Advanced Home Theater and integrator of eServices’ BlackBox. “Customer service leads to customer satisfaction which is the best sales tool you can have. Not to mention knowing exactly what is broken before we send out a technician leads to immediate cost savings. The BlackBox monitor gives us a huge advantage not available till now.”
Given the uneasiness of the market and the often short life-span of outside remote monitoring services, eServices does not force integrators to commit to permanent service agreements; instead offering the functionality of the BlackBox for a one-time unlimited device licensing fee.
“In developing the BlackBox, we wanted to create a solution that offered custom integrators a reliable, easy-to-use remote monitoring service that worked across multiple platforms,” said Stephen Harrington, president of eServices. “By incorporating the BlackBox into home automation systems, including those featuring IP-enabled and Crestron Cresnet devices, integrators can now offer their clients the luxury of having a real-time, enhanced level of technical support and customer service.”
For more information on eServices and the BlackBox monitoring program, visithttp://www.eservicesinc.net.
via [press release]